Microsoft's official firmware page for the Surface Duo lineup only mentions the May 2023 update containing the latest security patch. The problem affects both the original Duo and its successor and is not limited to any particular model. Instead, keep its connectivity limited to mobile data. A forced reboot, however, seems to do the trick, and your Surface Duo will boot just fine on the second attempt.Ī possible workaround to the random reboot issue is to ensure you do not connect your Surface Duo to Wi-Fi. In some cases, the device fails to boot correctly on the first occasion and prompts users for a factory reset. Many Surface Duo owners on Reddit report crashes and random reboots after installing the May 2023 firmware (via Dr Windows).
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